<aside> 💡 Goal

Imagine a world where physical post offices have vanished into history, and parcel deliveries are done by drones. There is a need for a seamless and user-friendly mobile app to manage post office operations.

The goal of this UX case study is to design a user-friendly mobile app. This app will empower users to effortlessly manage their post office operations, including the sending and receiving of parcels, all from the convenience of their smartphones.

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Project Brief

EAPOST is an app designed to address the inconvenience of physically visiting a post office for sending and receiving parcels.

EAPOST enables users to utilize drones for sending and delivering parcels. All parcel-related activities, including setting addresses, tracking deliveries, and checking delivery status, are conveniently managed within the app.

During the onboarding process, the system generates a unique postbox ID for each user, which contains their address details. This postbox ID is used on third-party platforms (such as drone companies or e-commerce solutions) to generate the user's delivery address.

In addition to its parcel management capabilities, the app offers users suggestions for top-rated stores where they can place orders.

Research

<aside> âš¡ The Post office evolution

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To gain a better understanding of how physical post offices operate and the requirements for sending and receiving packages, I conducted a study on their processes. This research involved personal online searches to learn more about post office box operations.

Additionally, I engaged in question-and-answer sessions with individuals who frequently use post office services to gain insights into their experiences.

Here are some key conclusions drawn from my research:

  1. Physical post office boxes primarily serve as mail-receiving points.
  2. When a recipient receives a large package that doesn't fit into their box, the post office or delivery service may decline to accept it. This necessitates a trip to the post office or delivery service office for package retrieval.
  3. Post offices play a critical role in managing the dispatch and distribution of international mail, ensuring that parcels reach their intended destinations.